Terms & Conditions

Customer Care

SLOBBER BAKERY offers this website, including all information, products and/or services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated below. SLOBBER BAKERY reserves the right to amend the terms from time to time without prior notice. Should you have any queries, feel free to drop us an email at tokio0820@gmail.com

Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and SLOBBER BAKERY will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

 

SLOBBER BAKERY reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product you ordered is out of stock or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

  • We identify a pricing or product description error.

  • We are unable to obtain authorization for payment.

 

We will contact you as soon as possible if there are any problems with your order.

After Sales Service

Email us at tokio0820@gmail.com with your order number should you have any enquiry. We will reply within 24 hours. Our working days are Mondays to Sunday, 1pm HKT - 11pm HKT.

Stock Availability

In situations where your item is found to be defective before shipping, we will not ship your order. In the event that your item is defective and is the last piece in stock, we will notify you and you may either cancel your order and opt for store credits, or a refund.

Order Cancellation

We do not accept order cancellations once an order has been placed. Thus, please only cart out after you ensure that you have selected the correct item(s) in the correct quantity, size and colour.

SLOBBER BAKERY will not be held liable in the event that the wrong item(s) are purchased due to purchasing error. If we are able to receive your amendment note via email within an hour upon the order submission, we are happy to correct the order information for you manually without any further charges. Please email us along with the order ID for any order placement issue.

Do also ensure that the correct address and mobile number provided. Misinformation will result in a delay in delivery and a re-delivery fee of HK$50 will be charged if the parcel is returned within Hong Kong.

Should you encounter any problems with your order, please contact tokio0820@gmail.com as soon as possible.

Number of Packages in Delivery

If your order is a mix of items at SLOBBER BAKERY, you will receive the items in one go for every single order placement though some items may be pre-ordered and are required to take a longer delivery time.

For any special requests, please feel free to leave us message when you submitted the order. We are happy to assist you throughout the shopping journey.

Delivery Times

SLOBBER BAKERY aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary. Pre-order items will take additional 7 - 21 days delivery time in addition to the local shipping. We will specify the estimated time frame for each pre-order item, please refer to the respective product page for the latest update.

 

The table below is just a guided estimate. Please refer to each product page for a more accurate delivery lead time.

 

Hong Kong

Standard Shipping            5 - 8 days                                                               

SF Express                             5 - 8 days              

International

Standard Shipping            N/A                                                                

SF Express                             5 - 8 days + lead time provided by the shipping company

Payment

One of the great things about shopping on SLOBBER BAKERY is that we offer you a diverse selection of payment options!

  1. Paypal

  2. PayMe

  3. FPS

  4. Alipay

 

Signing up for a PayPal account is optional. This means you can complete your payments first, and then decide whether to save your information in a PayPal account to make your future transaction faster.

Discounts

Using voucher codes to enjoy savings is just so easy! You can use only one voucher code per order. So don't forget to check your mailbox, our website and Facebook/Instagram to keep an eye on any promotion we might have. Stay Tuned!

 

  1. For promotions with a minimum spend requirement, your order must be at or over this amount prior to the use or any discount codes for the promotion to apply.

  2. All items cannot be refunded AND only exchanged in the absence of any defect.

  3. Do ensure that discount codes are applied before checkout, SLOBBER BAKERY is not responsible for codes that were not applied during the checkout process and discount codes cannot be applied after an order has been placed.

  4. SLOBBER BAKERY has the right to end any promotional offers at any given time.

Pricing

Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

Shipping Policy

SLOBBER BAKERY insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by SLOBBER BAKERY. You also accept the associated transfer of responsibility in the same way. SLOBBER BAKERY reserves the right to update its shipping policy at its sole discretion without prior notice.

Return & Exchange

If the product is defective, you can return your order for an exchange of the same product.

 

Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging. Please note that No Refund policy is applied in SLOBBER BAKERY shop.

 

Please inform us ASAP for the product exchange arrangement. You can return your order within 2 days from signing the confirmation of receipt of the product.

Personal Data

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, delivery addresses, email address, birthday, your shopping or browsing behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. We will notify you when you must provide such Personal Data. Where it is mandatory to provide such Personal Data, please note that if you do not provide such Personal Data to us, then we may not be able to provide our services to you. We may also request other Personal Data from which is not marked as "mandatory" where it is entirely voluntary for you to provide such Personal Data (though please note that such personal data are used for the purpose of improving our understanding of our Platforms' and users and providing better products and/or services).

 

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

 

By (1) clicking "Yes" on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy.

 

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavour to notify you by email or by notice on the Website of any material changes to this Personal Data Policy. Please refer to our Privacy Policy page for the latest update.